This includes information on the customer's journey, their value and what their experience score is. This uses artificial intelligence to provide users with instant information on the person whom they are speaking with. One standout feature that isn't offered by many business phone systems is the caller AI tool. Upgraded plans offer team messaging, private group messaging, screen sharing, SMS service, voice analytics and unlimited video calling. Nextiva's phone service offers just about every calling, collaboration, and mobile feature and tool a small business needs in a phone system. All of the service plans include unlimited local and long-distance calling, unlimited online faxing, a multilevel automated attendant, customizable music on hold, HD video and voice, and the option to receive voicemails via email and text messages. (You will need to contact Nextiva directly for specific pricing information.) Nextiva Features
You can bundle the two together, or if you only want its business phone service (or its CRM), you can purchase them individually. Their desk and conference phones range from $70 to $625. Phone rentals are an option too.įYI: Nextiva has service plans for both its business phone and CRM services. If you need desk phones, Nextiva offers a wide selection. The Ultimate plan includes both the sales and service CRM solutions, as well as automated surveys and customer journey analytics. Ultimate: This plan costs between $52.95 and $75.95 per user per month.Added to this plan are unlimited participants on audio and video conferencing unlimited call pops voice analytics voicemail transcription single sign-on and integrations with Microsoft Teams, Oracle Sales Cloud, and ServiceNow. Enterprise: The Enterprise plan ranges from $31.95 to $45.95 per user per month.This plan includes everything in the Essential tier, plus unlimited conference calls unlimited video conferences call pops for up to 250 contacts unlimited business text messaging integrations with Salesforce, HubSpot, and Zendesk and professional setup.
Professional: This plan costs $21.95 to $35.95 per user per month.This plan includes an auto-attendant, integrations with Microsoft Outlook and Google Contacts, voicemail-to-email notifications, unlimited online faxing, mobile and desktop apps, and 24/7 customer support. Essential: The Essential plan ranges in price from $17.95 to $30.95 per user per month.Each plan's price varies depending on the number of employees using the system and whether you sign a 12-, 24- or 36-month contract.
All of the plans include unlimited calling, team messaging, and local and toll-free numbers. There are four service plans to choose from: Essential, Professional, Enterprise and Ultimate.
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